Pastoral care & the Code of Practice

Code of Practice

The Code of Practice for the Pastoral Care of International Students sets out the minimum standards for the welfare of students and the way they are given advice.

These standards are required of all education providers who have students enrolled on international student permits. The code applies to pastoral care and provision of information only, and not to academic standards, which are regulated in other ways.

The code ensures that:

• high professional standards are maintained
• recruitment, financial and contractual dealings with international students are done ethically and responsibly
• students receive comprehensive, accurate and up-to-date information
• students receive information before making commitments
• the particular needs of international students are recognised, especially those who are vulnerable because of their youth or lack of experience
• support services are sensitive to cultural matters
• appropriate accommodation is provided, with special measures to ensure the safety of students under 18
• there are fair procedures for the resolution of grievances.

The International Education Appeal Authority (IEAA) is there to handle any complaints international students might have about the way they have been treated by their institution, if these cannot be resolved within the institution. You can contact the Authority by email   or phone (09) 374 5481.

Related links

• www.minedu.govt.nz - View the Code of Practice on the Ministry of Education website.
• Summary of the Code of Practice
• Translations of the Code in Chinese, Thai, Japanese and Korean