Certificate in International Hospitality - Hotel Services and Reception Operations

Course content Topics Include: Crown induction programme Marriott Hotel Excellence Training Certificate Destinations: New Zealand, Australia, USA & Canada, and South West Pacific Communication and customer service skills International reception services Reservations procedures Foreign exchange Concierge Telephone systems Security in the hospitality industry Guest accounting procedures Domestic and international accommodation Hotel front office Fidelio international hotel reservation training International Air Transport Association (IATA) world geography Cruises Employment relations Domestic and international travel Business administration Travel and tourism training modules Industry visits Industry guest speakers One week introductory career options: (1) Flight Attendant or (2) Hospitality or (3) Destination United Kingdom Course achievement Crown Certificate in International Hospitality (Hotel Services and Reception Operations) London City and Guilds International Diploma of Reception Operations and Services (Internationally recognised) National Certificate in Hospitality Front Office Level Three National Certificate in Tourism and Travel Core Skills Level 3 Marriott Hotel Excellence Certificate (Internationally recognised) Please ask for details for unit standards, units and credits. Course length 42 weeks (3 terms of 14 weeks, plus two holiday breaks) Course dates 02 Feb 10 - 03 Dec 10, 17 May 10 - 06 May 11, 30 Aug 10 - 19 Aug 11 Course times 9.00 am - 3.30 pm (Monday - Friday) 25 hours per week Entry requirements You should be 16 years of age or over on the date you start your course. You must attend a personal interview and may need to sit the Crown entry test. If you have already completed unit standards in hospitality please provide us with evidence. We may be able to cross-credit these to your Crown course. Further study If you successfully complete this course you may wish to continue your studies and enter a course of degree level study. You may be eligible for credits toward further study at university. Please ask the college for details Special note You can also enrol on this course term by term. Please ask the college for details. CI 425 Crown Cert. in Int�l Hospitality (Hotel Services and Reception � Phase H1 (14 weeks full time) CI 426 Crown Cert. in Int�l Hospitality (Hotel Services and Reception � Phase H2 (14 weeks full time) CI 427 Crown Cert. in Int�l Hospitality (Hotel Services and Reception � Phase H3 (14 weeks full time)