Skip to content.

guide_to_new_zealand Support services

Support services

Schools and learning institutions work hard to make sure you’re comfortable. Most have dedicated support staff for international students. Some may have counsellors who speak your language.

Safety, security & student welfare

International students often comment on how safe they feel in New Zealand. All educational institutions that accept international students must comply with standards set out by the Ministry of Education.

Counselling

Being a student can be lonely and stressful - even more so when you're far from home. Institutions provide free counselling about anything you need help with in your personal or academic life. At secondary school, each year group has a staff member who looks after student welfare, guidance and curriculum matters.

Security on campus and at home

Tertiary institutions have security guards on patrol day and night, emergency phones and swipe-card access to buildings. Some operate buddy systems so a volunteer will escort you home if you’re studying late.

New Zealand is safe compared to most countries, but it’s sensible to take precautions. Get to know your neighbours and find out if a Neighbourhood Support Group operates in your street. Don't leave belongings unattended. Lock your car, and keep things in the boot or take them with you.

Support for women

Tertiary institutions have active women's groups and sometimes a women's common room. There are effective procedures for dealing with sexual harassment.

General information

Your local Citizens' Advice Bureau is a good one-stop-shop for information about budgeting, employment, tenancy, personal and family issues. The service is free and some staff speak languages other than English. Freephone 0800 367 222 (0800 FORCAB).

Most institutions offer the following services or can help you find them.

Health services

  • Doctors, counsellors, and a pharmacy
  • Fitness centres and sports clubs
  • Child care

Advice and support services

  • International office – assisting student in their native language, if required, for matters such as illness, visas, and accommodation
  • Career advice
  • Budgeting advice
  • Sexual harassment officers
  • Dispute mediators
  • Reader, writers and note-takers for physically disabled students and sign language interpreters for deaf students

Academic support services

  • Student learning centre for one-to-one and group tutorials on study skills, essay writing, statistics, word processing, planning a thesis, using the library and exam techniques
  • Text book and stationery shop
  • Photocopy shop - printing, transparencies, lamination and binding
  • Computer labs with Internet access and personal email accounts
  • Well-stocked library with specialist staff

Social services

  • Students' association - which supports a wide range of social, cultural, and sporting activities and has a say in running the institution
  • Student radio station and newspaper
  • Student travel office
  • Games rooms
  • Chapel and chaplaincy services